Frequently Asked Questions
Q. What areas do you service?
Q. What are the space and setup requirements to prepare for the arrival of the train?
|Rental Items||Minimum Space||Recommended Space||Power||Surface|
|Locomotives Train||30′ x 50′||50′ x 100’or bigger||no power needed||Flat and dry|
Q. Is setup and take down part of my rental time?
Q. What is your cancellation policy?
If it is an emergency, we will keep your credit for the next 12 months. Any other cancellations will forfeit deposit.
If for any unforeseen circumstance that we cannot come to your event due to mechanical breakdown or other unexpected issues, we will fully refund your money. (Please refer to our Terms and Conditions for details).
Q. Can I just rent an item and pick it up?
Q. Do I need to leave a tip for the operator?
Q. What are the minimum requirements in using the Train?
|Rental Items||Minimum Age||Recommended Age||Weight / Height Requirements||Other Limitations|
|Locomotives||No, but all children below 12 must be accompanied by at least one parent||All ages||Each cart not more than 6 children under 10 or 2 adults 3 children under 10 (Total weight per wagon cannot exceed 350lbs)||No jumping, eating, drinking, pushing, bouncing, or putting heads and hands out of window|